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    Dear User,
    Huawei Customer Service is pleased to be at your service, sorry for bringing you the trouble, if you want to unlock your phone, you should meet the condition as follows:
    1.Please register your Huawei ID in our official website http://huawei.com/en/ on your PC.
    2.Log in your Huawei ID on your phone for 14 consecutive days.
    3.Each Huawei ID should not apply for the unlock code more than twice within half years.
    If you meet the information, please go to http://emui.huawei.com/en/ and click the 'download' button to login your Huawei ID other than any other third party ID to apply for the unlock code. Please contact us by mail or local service hotline as follows if error message appears.
    TEL: http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
    Mail: http://consumer.huawei.com/en/contact-us/index.htm?tag=email
    Please submit your mobile model, S/N, IMEI/MEID and error message in your e-mail. We also need to know that your phone is rooted, it can be out of the best working state and part of functions may not be able to work normally. In addition, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. What's more, for the lacking of fully tested, the third party software will not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think it twice.
    If you have any other problem, please send your feedback to us. We will be at your service to help you solve your problems.
    Once again thank you for contacting Huawei device.
    Best Regards.
    Huawei Device Customer Care Team (3207)

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