Dear Milan,

We apologize for this delay and sincerely regret that you did not receive your order.

After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out. Please understand, that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.

Here are our terms and conditions for your reference: http://www.gearbest.com/about/terms-and-conditions.html

However as you are a valuable customer for us, we are willing to help you the best way we possibly can.

Here are the best solutions we can offer you in this situation:

1)Reship the parcel

We can resend the same parcel to you. For this, please kindly send us 210 USD so that we can arrange the shipment. We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option.

Please reconfirm your delivery address in “ My accounts”:

The delivery information
customers: Milan Gelencser, Shipping Address: xyxyxy

2)Partial refund on your Wallet(Store credit)

We can refund 100 USD as a proof of good will on your wallet and exceptionally reward you with extra points (e.g. If your refund is 1USD = 1 points ,3USD =3*1 points => get 3 points etc).

You can use both your wallet and points to purchase your future products.

Learn more about wallet benefits: http://www.gearbest.com/m-article.htm?id=111

Check out to use point: http://www.gearbest.com/about/about-points.html?157wrew

3)Partial refund on your original payment account.

We can refund 100USD to your original payment account.

Can you please let us know your decision?

We are looking forward to your reply.

We apologize again for the inconvenience.

Best regards

Betty

GearBest customer service

http://www.gearbest.com/