2. Submit a case to Steam Support
Immediately inform Steam Support about the account security breach by submitting a request for assistance, also known as an incident report, using the Steam Support system.
If you have not previously done so, please create a Steam Support account with a unique user ID. This is a separate account from your Steam account and it does not exist by default. Please do not attempt to enter your Steam account information for the Steam Support system, as it will not work. Remember to write down your User ID and password for your Steam Support account as you will be required to use this information to submit any future support requests.
Once you’ve created a Steam Support account, or if you already have one, click here to create an incident report.
When filing an incident report about an account security breach, please provide the following concise pieces of information:
1.Your User ID. This is the User ID for the Steam Support system. If you have not yet created an account, please enter your contact e-mail address
2.The subject of your claim, such as “Steam account security breach.”
3. Your request for assistance. Your question should include the last email address you associated your Steam account with. Please also indicate the approximate timeframe (date and time) of the account hijacking, if possible. If you believe you know how your account was compromised, please indicate the method the hijacker may have used.
4. Select “STEAM” from the Product dropdown, then Select “Account Questions” as the Category of your request and finally “Hijacked or Stolen Account” as the subcategory. This information will help Steam Support address your issue as quickly as possible.
5. Your Steam account name. If you do not include the account name, it may result in a delay in recovering your Steam account.
6. Verification of ownership of your Steam account. To prove yourself the rightful owner of your Steam account, you must provide one of the following:
* If you registered software purchased at a retail location, please attach a digital photo or scan of a CD Key registered to your account. Please write your Steam account username on the quick reference card or CD Key sticker below the code in permanent ink.
* Below is a typical example of a picture of a CD-key submitted with an incident report. Please write your account name or your support incident number on the reference card or sticker of your CD-key. If you do not know your account name, you must submit your incident, write your incident number on the CD Key, and then update your case with the scan.
EA CD Key Scan
Sierra CD Key Scan
* If you purchased software through Steam with a credit card, please provide the following:
o The Card Type (Visa, MasterCard, Discover, American Express)
o The Cardholder’s Full Name
o The Credit Card Expiration Date
o The last four digits of the credit card number - Do not provide the full credit card number
* If you purchased software through Steam using a PayPal account, please provide:
o The Billing Name on the PayPal Account
o The full Billing Address on the PayPal Account
o The PayPal PayerID
o The Invoice ID and the Transaction ID
We will reassign ownership of the account to you upon verifying that you are the rightful owner.
If we are unable to verify ownership given the information you provide to us online, you may be asked to mail in your physical CD Key as evidence of ownership.
Note: In the event that a hijacked Steam account is banned by the Valve Anti-Cheat System, Steam Support will not be able to reverse the ban.