Desktop Support Specialist
You will be asked to do the following tasks:
• Provide second-level customer care operations by monitoring or assisting users
• Develop skills in basic practices and procedures in one skill area through formal training (limited to support area)
• Apply basic technical skills together with business knowledge to own work; handle a single task
• Respond to standard customer requests, where customers may be internal or external and deliver concrete and easy to implement solutions
• Apply existing requirements and instructions to solve routine problems
• Organize own time to deliver against tasks set by others
• Work cooperatively with others and build working relationships within own team
You will have to have the following experience:
• A minimum of 1 year recent experience of working in work station support
• Good communication skills
• Build working relationships within own team, have a basic understanding of the relationships between practical work processes and the business within own team
• Ask questions, check for understanding, provide explanation clearly and precisely
• Use learning opportunities provided
• Good working knowledge of MSWindows Server 2008 and Active Directory
• Knowledge of WINXP,WIN7, Office 2007-2010-2013
• Hardware knowledge of PCs and printers
• Ability to adapt to new tools and technologies
Location: Budapest
If you are interested in the position, please send your CV to IT Researcher Debóra Gajdos-Szilágyi: debora.szilagyi@adecco.com or call +36 30 325-5853.
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